|
|
Frequently Asked
Questions
 |
Where is the Windows Product Key (COA)
located? |
|
How do I make a Windows Startup floppy
(Bootable Floppy Disk)? |
|
Where can I find BIOS updates for my
motherboard? |
|
How do I reinstall my operating system using
the OEM version of Windows 98? |
|
How do I reinstall my operating system using
the Windows 98 Recovery CD? |
|
How do I reinstall my operating system using
the Windows ME Recovery CD (Image Version)? |
|
How do I reinstall my operating system using
the Windows ME Recovery CD? |
|
How do I reinstall my operating system using
the Windows XP Recovery CD (Image Version)? |
|
How do I reinstall my operating system using
the Windows XP Recovery CD? |
|
How do I enter my system BIOS? |
|
How do I navigate through the BIOS and change
settings? |
|
My sound doesn't work, how can I fix this? |
|
My internet does not work, how can I fix
this? |
|
My modem doesn't connect, how can I fix this? |
|
My network card is having problems
connecting, how can I fix this? |
|
The images on my screen are grainy, how can I
fix this? |
|
I see the Windows Logo but then I get a black
screen, how can I fix this? |
|
How do I get into the Device Manager? |
|
My recovery CD is giving me an error and it
will not install? |
|
How do I use the TV-out on my video card? |
|
I would like to upgrade my computer, how do I
proceed? |
|
Where is the computer serial number located? |
|
How can I activate my Windows XP operating
system? |
|
How do I keep my version of Windows XP
current with all patches/fixes? |
|
I have updated my OS with Windows Update, now
my computer does not work correctly, what can I do? |
|
My Windows Operating System product key is
invalid, what can I do? |
|
The AGP video card that I am putting into my
system does not fit into the AGP port, why? |
|
I have a virus on my computer, what can I do? |
|
My Operating System Recovery CD is missing or
lost, what should I do? |
 |
How do I make a Windows Startup floppy
(Bootable Floppy Disk)? |
 |
In Windows ME: |
| |
1. |
Click Start, and go to Settings, Control Panel. |
| |
2. |
Double click on Add/Remove Programs icon. |
| |
3. |
Click on the Startup Disk tab. |
| |
4. |
Click on the Create Disk button. |
| |
5. |
Follow the Wizard's instructions. |
| |
Note: If the Add/Remove program icon is
not present, click on the link on the left side of the Control
Panel window that says "View all Control Panel Options". The
icon will appear after the link is clicked. |
| |
|
In Windows 98: |
| |
1. |
Click Start, and go to Settings, Control Panel. |
| |
2. |
Double click on Add/Remove Programs icon. |
| |
3. |
Click on the Startup Disk tab. |
| |
4. |
Click on the Create Disk button. |
| |
5. |
Follow the Wizard's instructions. |
| |
|
In Windows XP: |
| |
1. |
Insert a blank floppy into the floppy drive. |
| |
2. |
Go into My Computer. |
| |
3. |
Right click the floppy drive icon and choose the Format
option. |
| |
4. |
Check the "Create an MS-DOS startup disk" box. |
| |
5. |
Press Start. |
|
return to top |
|
How do I reinstall my operating system using
the OEM version of Windows 98? |
|
1. |
Boot the computer up with a Windows Startup floppy. |
| |
2. |
Choose the option "Start Computer with CDROM support". |
| |
3. |
Once at the "A:\>" type "format c: /q" (without the
quotations) then press "Enter".
Note: This will erase all information on your harddrive. |
| |
4. |
Once the format is completed, press "Enter" when asked for a
volume label. |
| |
5. |
Place the OEM copy of Windows 98 into the CDROM drive. |
| |
6. |
Once at the "A:\>" type "E:" (without the quotations) then
press "Enter". |
| |
7. |
Once at the "E:\>" type "setup" (without quotations) then
press "Enter". |
| |
8. |
Follow the on-screen instructions to complete the rest of
the installation. |
| |
return to top |
|
How do I reinstall my operating system using
the Windows 98 Recovery CD? |
|
1. |
In the BIOS (CMOS) change the first boot device to CDROM.
Save and Exit. |
| |
2. |
Boot with the Windows 98 Recovery CD in the CDROM drive. |
| |
3. |
Follow the on-screen instructions to complete the rest of
the installation.
Note: The will erase all data on your harddrive. |
|
return to top |
|
How do I reinstall my operating system using
the Windows ME Recovery CD (Image Version)? |
|
1. |
In the BIOS (CMOS) change the first boot device to CDROM.
Save and Exit. |
| |
2. |
Boot with the Windows ME Recovery CD in the CDROM drive. |
| |
3. |
Follow the on-screen instructions to complete the rest of
the installation.
Note: The will erase all data on your harddrive. |
|
return to top |
|
How do I reinstall my operating system using
the Windows ME Recovery CD? |
|
1. |
In the BIOS (CMOS) change the first boot device to CDROM.
Save and Exit. |
| |
2. |
Boot with the Windows ME Recovery CD in the CDROM drive. |
| |
3. |
When it prompts "Setup will now perform a routine check on
your system", press "CTRL C" together. |
| |
4. |
Once at the "F:\>" type "format c: /q" (without the
quotations) then press "Enter".
Note: This will erase all information on your harddrive. |
| |
5. |
Once at the "F:\>" type "setup" (without quotations) then
press "Enter". |
| |
6. |
Follow the on-screen instructions to complete the rest of
the installation. |
|
return to top |
|
How do I reinstall my operating system using
the Windows XP Recovery CD (Image Version)? |
|
1. |
In the BIOS (CMOS) change the first boot device to CDROM.
Save and Exit. |
| |
2. |
Boot with the Windows XP Recovery CD in the CDROM drive. |
| |
3. |
Follow the on-screen instructions to complete the rest of
the installation.
Note: There are 3 recovery options to choose from. |
|
return to top |
|
How do I reinstall my operating system using
the Windows XP Recovery CD? |
|
1. |
In the BIOS (CMOS) change the first boot device to CDROM.
Save and Exit. |
| |
2. |
Boot with the Windows XP Recovery CD in the CDROM drive. |
| |
3. |
Choose option number 2, which formats the computer.
Note: This will erase all data from the harddrive. |
| |
4. |
Choose option number 3, which will install Windows XP. |
| |
5. |
Follow the on-screen instructions to complete the rest of
the installation. |
|
return to top |
|
How do I enter my system BIOS? |
|
Please download the motherboard manual for your particular
system. This will give you the specifics about entering the
BIOS. The manual can be downloaded from our downloads section. |
|
return to top |
|
How do I navigate through the BIOS and change settings? |
|
BIOS defaults or Optimal settings are the Seanix recommended
settings. For other changes to the BIOS, please consult the
motherboard manual which is located in our downloads section. |
|
return to top |
|
My sound doesn't work, how can I fix this? |
|
1. |
Check to see if the speakers are connected correctly to your
system. The speakers are usually connected to the green input
jack on the back of your computer tower. |
| |
2. |
Check to see if the sound is not muted and the volume is
turned up. This can be verified in Accessories, Entertainment,
Volume Control. |
| |
If the sound still does not work after doing the above,
try the steps below. |
| |
1. |
Go into the Device Manager and remove all items listed under
"Sound, Video and Game Controllers". To remove an item in
Windows XP and Windows 2000, select the item, click the Action
menu, choose Uninstall. To remove an item in Windows 98 and
Windows ME, select the item and click Remove. |
| |
2. |
Close all Windows and restart your computer. |
| |
3. |
Once the restart has completed it will install the drivers
for the sound again. |
| |
4. |
If the installation asks you for the drivers point the
installation to drivers. Use the disk labeled "Electronic
Manuals and Driver CD", to obtain the drivers for the sound (you
may have to browse to a specific directory). |
| |
If the sound still does not work after doing the above,
try the steps below. |
| |
1. |
Download the sound driver from the downloads section of the
website. |
| |
2. |
Extract into a directory and install the driver. |
|
return to top |
|
My internet does not work, how can I fix this? |
|
Please call your Internet Service Provider to see if all
your internet settings are correct. |
|
return to top |
|
My modem doesn't connect, how can I fix this? |
|
1. |
Check to see if the phone line is connected correctly to
your system. Make sure it is connected to the LINE jack of the
modem. |
| |
2. |
Call your Internet Service Provider to verify that your
internet settings are correct. |
| |
If the modem still does not connect after doing the
above, try the steps below. |
| |
1. |
Go into the Device Manager and remove all items listed under
"Modems". To remove an item in Windows XP and Windows 2000,
select the item, click the Action menu, choose Uninstall. To
remove an item in Windows 98 and Windows ME, select the item and
click Remove. |
| |
2. |
Close all Windows and restart your computer. |
| |
3. |
Once the restart has completed it will install the drivers
again. |
| |
4. |
If the installation asks you for the drivers point the
installation to drivers. Use the disk labeled "Electronic
Manuals and Driver CD", to obtain the drivers (you may have to
browse to a specific directory). |
| |
If the modem still does not connect after doing the
above, try the steps below. |
| |
1. |
Download the modem driver from the downloads section of the
website. |
| |
2. |
Extract into a directory and install the driver. |
|
return to top |
|
My network card is having problems
connecting, how can I fix this? |
|
1. |
Check to see if the network cable is connected correctly to
your system. |
| |
2. |
Replace the network cable with a new one. |
| |
3. |
Call your Internet Service Provider to verify that your
internet settings are correct. |
| |
If the modem still does not connect after doing the
above, try the steps below. |
| |
1. |
Go into the Device Manager and remove all items listed under
"Network Adapters". To remove an item in Windows XP and Windows
2000, select the item, click the Action menu, choose Uninstall.
To remove an item in Windows 98 and Windows ME, select the item
and click Remove. |
| |
2. |
Close all Windows and restart your computer. |
| |
3. |
Once the restart has completed it will install the drivers
again. |
| |
4. |
If the installation asks you for the drivers point the
installation to drivers. Use the disk labeled "Electronic
Manuals and Driver CD", to obtain the driver (you may have to
browse to a specific directory). |
| |
If the network card still does not connect after doing
the above, try the steps below. |
| |
1. |
Download the network card driver from the downloads section
of the website. |
| |
2. |
Extract into a directory and install the driver. |
|
return to top |
|
The images on my screen are grainy, how can I
fix this? |
|
1. |
Go into the Control Panel, Display or Display Properties. |
| |
2. |
Once in the Display Properties Window, choose the Settings
tab. |
| |
3. |
Set your Screen Resolution to 800x600 and set the Color
Quality to the highest setting. |
| |
If the images are still grainy after doing the above, try
the steps below. |
| |
1. |
Go into the Device Manager and remove all items listed under
"Display Adapters". To remove an item in Windows XP and Windows
2000, select the item, click the Action menu, choose Uninstall.
To remove an item in Windows 98 and Windows ME, select the item
and click Remove. |
| |
2. |
Close all Windows and restart your computer. |
| |
3. |
Once the restart has completed it will install the drivers
again. |
| |
4. |
If the installation asks you for the drivers, point the
installation to drivers. Use the disk labeled "Electronic
Manuals and Driver CD", to obtain the driver (you may have to
browse to a specific directory). |
| |
If the images are still grainy after doing the above, try
the steps below. |
| |
1. |
Download the video card driver from the downloads section of
the website. |
| |
2. |
Extract into a directory and install the driver. |
|
return to top |
|
I see the Windows Logo but then I get a black
screen, how can I fix this? |
|
1. |
Reboot the computer and keep clicking the "F8" key. |
| |
2. |
Choose Safe Mode from the menu that appears. Press "Enter". |
| |
3. |
Go into the Device Manager and remove all items listed under
"Display Adapters". To remove an item in Windows XP and Windows
2000, select the item, click the Action menu, choose Uninstall.
To remove an item in Windows 98 and Windows ME, select the item
and click Remove. |
| |
4. |
Close all Windows. |
| |
5. |
Restart your computer. |
| |
6. |
Once the restart has completed it will install the drivers
again. |
| |
7. |
If the installation asks you for the drivers, point the
installation to drivers. Use the disk labeled "Electronic
Manuals and Driver CD", to obtain the driver (you may have to
browse to a specific directory). |
|
return to top |
|
How do I get into the Device Manager? |
|
Windows 98 and Windows ME |
| |
1. |
Click Start, Settings, Control Panel |
| |
2. |
Double Click on the System icon |
| |
3. |
Click the Device Manager Tab |
| |
Windows 2000 |
| |
1. |
Click Start, Settings, Control Panel |
| |
2. |
Double Click on the System icon |
| |
3. |
Click the Hardware tab |
| |
4. |
Click the Device Manager button |
| |
Windows XP |
| |
1. |
Click Start, Control Panel |
| |
2. |
Double Click on the System icon |
| |
3. |
Click the Hardware tab |
| |
4. |
Click the Device Manager button |
|
return to top |
|
My recovery CD is giving me an error and it will not
install? |
|
If the recovery CD gives you an error, such as Error 96 or
similar, the DMI information in the bios has been corrupted. To
fix this, you will have to flash the bios. Please e-mail our
technical support team for the BIOS. |
|
return to top |
|
How do I use the TV-out on my video card? |
|
Download the manual for the video card from our Downloads
section. This will tell you step by step on how to use this
feature. |
|
return to top |
|
I would like to upgrade my computer, how do I proceed? |
|
To have your computer upgraded, please contact one of our
Authorized Service Centers. A list of service centers are
available on our website. |
|
return to top |
|
Where is the computer serial number located? |
|
For Desktop computers: |
| |
The serial number is a 6 digit number. This is located on
either the back, side or bottom of the computer tower on a
grey/silver sticker. |
| |
For Notebook computers: |
| |
The serial number begins with the letter "N" and is followed
by a 5 digit number. Example: Nxxxxx. This is located on the
bottom of the notebook. |
|
return to top |
|
How can I activate my Windows XP operating system? |
|
Windows XP has already been pre-activated at the factory
level. You will not have to contact Microsoft and activate your
Windows. If you are getting a message prompting you of
activation, please flash your motherboard BIOS and this message
will not come up again. |
|
return to top |
|
How do I keep my version of Windows XP current with all
patches/fixes? |
|
To keep your verison of Windows XP current, use the Windows
Update feature within the operating system. |
|
return to top |
|
I have updated my OS with Windows Update, now
my computer does not work correctly, what can I do? |
| |
1. |
Click Start, Control Panel, Add/Remove Programs. |
| |
2. |
Remove the update and restart your computer. |
| |
If the above does not fix your problem you will have use the
Recovery CD and reinstall Windows. |
|
return to top |
|
My Windows Operating System product key is invalid, what
can I do? |
|
Verify that the product key is typed in correctly. If this
does not fix your problem, please take your computer into one of
Authorized Service Centers. |
|
return to top |
|
The AGP video card that I am putting into my system does
not fit into the AGP port, why? |
|
The AGP connector installed on many Pentium® 4
processor-based Desktop Boards is keyed for 1.5V AGP cards only. |
| |
The AGP connector is not mechanically compatible with 3.3V
AGP cards. To some the 1.5V AGP connector may appear backwards
due to the connector key being exactly the opposite of the 3.3V
AGP connector.
http://www.intel.com/support/motherboards/desktop/agp15.htm
|
|
return to top |
|
I have a virus on my computer, what can I do? |
|
Use a virus scanner to scan and remove the virus. If your
computer still does not function as it used to before the virus,
use the Recovery CD to format and reinstall Windows. |
|
return to top |
|
My Operating System Recovery CD is missing or lost, what
should I do? |
|
Please contact the place of purchase or an Authorized
Service Center. |
|
return to top |
|
Français
